Customer Care Manager (ID:1951)
7 May 2020

Customer Care Manager (ID:1951)

aartd209

Industry Sector

Location

Beijing

Responsibilites

• Be the customer advocate and trusted advisor for the customer in his focus market
• Optimize customer relationships by building trust through frequent customer visits and
communications
• Meet the agreed financial targets effectively and efficiently through proactive sales of parts,
services and contracts
• Analyze customer performance and needs, identify opportunities and translate this into
proposals of solutions for the customer
• Work closely together with CSC, SPC, SAM, KAM (if applicable) and Sales (equipment) to
manage the business with the customer and drive customer satisfaction
• Facilitates good relationships with industries and product experts and drives cross border
synergies
• Draw up the tactical and operational plans for the customer
• Support development of regional operational plan
• Analyze customer data, technical market data and competitor data and translate this
information into valuable feedback for the service organization and other relevant functions
• Manage and maintain pipeline of opportunities, their status, and follow up activities, as it
relates to customers
• Maintain strong customer focus to ensure outstanding customer experience, thus securing
the organization’s goals for growth, sales, and profit and efficient service delivery and
utilization
• Monitor customer satisfaction and execute relevant actions and communications
• Effectively monitor any escalation process for customers
• Travel frequently within the region, and internationally as and when required.
• Other duties assigned due to the need of the business

Skills and abilities:

• Proven sales & negotiation skills
• Excellent communication skills and ability to work in a multi-discipline team environment
• A naturally outgoing individual with a profound ability to interact with customers and teams
alike.
• A sound knowledge of systematic maintenance principles and how they are translated into
value adding service solutions
• Ability to build lasting relationships with the clients.
• Understanding of customer experience scores, and be able to translate that into feedback
to the organization and react accordingly
• A customer and service minded self-starting individual, who can manage time effectively
and achieve agreed goals.
• Analytic and result driven

Qualifications

• Certifications: Degree in Engineering and/or Business Administration or similar preferred
• Education: Bachelor or Master degree preferred
• Languages: Excellent written & spoken English
• Training: Recognized sales training
• Skills: Analytical, organized, goal oriented
• Experience: Sales of services or capital goods, with minimum experience in this or
similar position (2years). Preferably experience from the industry

Reports To

Required Language(s)

How to Apply

For more information contact Coco on +86 13701292689 Application email coco@aartd.com

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