Regional Service Director China (ID:1865)
18 Nov 2019

Regional Service Director China (ID:1865)

aartd209

Industry Sector

Location

Beijing

Responsibilites

▪ Is the customer oriented functional leader for service for the region.
▪ Develops regional market execution plan to actively promote the service and
maintenance offerings to deliver expected service levels.
▪ Develop and manage the regional service organization, towards local and global
initiatives and customer demands.
▪ Drive growth of Service in the region by optimal coverage of the installed base and
customer satisfaction. Identifies growth potential and relevant market actions for after
sales service solutions, mainly spare parts and service contracts, based on installed base
analysis and relevant marketing insights.
▪ Drive service excellence in the region through:
1. Responsibility for management of key strategic/tactical change projects for the
region
2. Responsibility for implementing global service standards, best practices and policies
for the region.
3. Enabling and managing operational excellence in the area of field service, technical
support and spare parts delivery.
4. Drives change and organizational learning within the region
5. Is responsible for HSE in the local environment with regards to Service activities.
6. Analyses service performance and capabilities to identify gaps and best practices
e.g. productivity, quality of service, efficiency and effectiveness of people, processes
and technology.
7. Is accountable for Tier 1 service performance for the region, and development of
Tier 2 capability within the region.
8. Sets up the optimal capabilities, resource levels and footprints in the region
9. Develops highly efficient, motivated and skilled service workforce to meet demand
for service and maintenance needs in the market as close to the customer as
possible and practical.
Drive Global cooperation
1. Works closely with key stakeholders around the company to achieve strategic and
operational goals for after sales service operations in the region
2. Facilitates good relationships with industries and product experts and drive cross
border synergies

Qualifications

Skills, Knowledge and Abilities
▪ Knowledge of the company’s products and processes or similar technologies/industries
▪ Ability to execute agreed tasks & deadlines against performance criteria (KPI)
▪ Management and motivation of people, gaining commitment from both internal and
external colleagues
▪ Strong entrepreneurial drive and a competitive edge.
▪ Strategic thinker, able to crystallize concepts into real strategy
▪ Commercially savvy
▪ Extensive experiencing of managing operational customer service teams.
▪ Strong strategic and customer focus with a clear understanding of issues impacting the
wider business of customer.
▪ Proven Management and/or relationship management experience at a senior, strategic
level role.
▪ Established track record of exceeding service targets and KPI’s preferably within a B2B
environment.
▪ Proven communication and negotiation skills, and ability to interpret or utilize MI/BI and
develop strategy and make recommendations.
▪ Able to adapt and succeed in a changing environment.
Education, and Experience
▪ Bachelor’s degree in engineering (electrical or mechanical) or comparable working and
thinking level
▪ Minimum of five years of managing customer-facing teams, preferably in service-related
functions
▪ Appreciation of commercial service and business development
▪ Knowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and
evaluation of customer satisfaction
▪ Experience in food / agricultural sectors preferred.
▪ Fluent Mandarin and English oral and written communication skills

Reports To

Required Language(s)

How to Apply

For more information contact Michael on +86 17636197692 or email jessica@aartd.com

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