Field Service Manager (ID:2255)
23 Dec 2021

Field Service Manager (ID:2255)

aartd209

Industry Sector

Location

Beijing, Shanghai

Responsibilites

 Monitor employees’ work levels and review work performance by KPI benchmarking
 Ensures that all Installations, Planned maintenance, Repairs, Emergency Support and special projects executed by the service teams, are delivered on time and within budget and that the reporting is completed
 Analyse information to determine needs for successfully planned installations, services, or repairs
 Continuously manage and monitor skills matrix, knowledge and experience to identify gaps
 Responsible for Health and Safety worker training, for site and working on Marel equipment
 Investigate and or assist Health and Safety Executive (HSE) with accidents and injuries, and prepare and escalate reports of findings
 Continuously follow up on process and system implementation to ensure that global policies are followed
 Align with Innovation on new products introduced to the market and ensure skills requirements are met in the market
 Occasionally accompany the Field Service Engineers on customer site
 Mentor employees on work-related issues and encourage employees to improve skill deficiencies to ensure employee job satisfaction
 Hold local team communication meetings
 Initiate personnel actions, such as hires, promotions, transfers, discharges, and disciplinary measures when required and conduct regular appraisals and performance meetings with next in line employees
 Monitor Service Engineers tools, test equipment and van stocks, as well as condition /maintenance of company car and other property assigned, to ensure optimum availability and professional appearance in front of the customer
 Participate in service management meetings and support Regional Service Director in setting directions, goals, strategy and compensation strategy for the operation
 Act as a management representative when visiting Customers premises, and dealing with such relations in a professional manner
 Seek support from industry/regional teams and escalate as necessary, according to defined process and time
 Monitor new products introduced to the market and ensure skills requirements are met in the market

Qualifications

 Degree in Mechanical or Electrical Engineering from a technical college or similar, or relevant work experience
 Excellent written and spoken English
 Resource management training preferred
 Former team leader, excellent communicator, comfortable in dealing with customer’s management
 Professional experience in Field Service Management within the equipment/Software manufacturing sector and/or similar industries. Food industry preferable
 Leadership, management and motivation of people, gaining commitment from both internal and external colleagues
 Ability to quickly familiarize oneself with the company’s installed base in the region and relevant technology and turn it into solid knowledge
 Ability to quickly familiarize oneself with the company’s products and processes
 Knowledge of principles and processes for providing high quality field service to customers. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Reports To

Required Language(s)

How to Apply

For more information contact Coco on +86 13701292689 Application email coco@aartd.com

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